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The Communication Meter


Four things to remind us about the importance of creating face-to-face communication opportunities in the workplace

On a scale of 1-10, how would you rate your workplace face-to-face communication meter? Humans are the dominant species on this planet. This is directly due in part to our ability to communicate. In today’s society, our methods of communication are rapidly changing. Social media and technological communication are here to stay, however, it does not replace the importance of face-to-face communication through the use of the spoken word where tone of voice and body language such as facial expressions can be noticed. You send messages not only through your words, but also through non-verbal cues. Ask yourself these important questions. How have you allowed technology to replace authentic, face-to-face communication? What are four things that you can do to continue to value the importance of face-to-face communication in your place of work?

1. View communication opportunities with people as unique and special, like a gift that you can positively pass along to others. Face-to-face communication in the workplace inspires and motivates people, as it tells them that they are important to you and the issues you are discussing are worth their time and your time.

2. Create opportunities to connect with individuals or groups of people face-to-face. Ensure that each of these face-to-face interactions are genuine and that you value the person or persons you are interacting with. Face-to-face opportunities develop and build trusting relationships. These communication opportunities establish shared experiences that can further enhance future communication all the while developing camaraderie.

3. Demonstrate that you are genuinely interested in people. People tend to listen and to pay attention when the person who is speaking with them seems interested in them. By actively listening and engaging with others, you are communicating that you care and that you actually want to develop a relationship with them. During these face-to-face conversations/meetings match your tone of voice and body language with the spoken word. Ensure that you are making eye contact, and that your nonverbal cues demonstrate positive energy.

4. Message to others that you believe in them. By taking the time to have face-to-face communication you are informing others that you believe in them, and that you value their feedback on the issues you are discussing. This will further inspire and motivate employees. Valuing employees translates into a happier, healthier workplace.

I encourage you to establish more positive face-to-face communication opportunities in your workplace. If you commit to forming this habit, watch your workplace relationships grow to new levels and discover the power that is in the spoken word!